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COVID-19 internal protocol



To ensure the well-being of our guests, and to minimize the spread of COVID-19, we have structured a set of measures to be put in place in our accommodation units, which bring together rules and guidelines from official entities, including the Directorate General for Health and the World Health Organization. Under current legislation, check-in is conditional on the presentation of an EU COVID Digital Certificate or a COVID-19 negative test.



Our Priorities





The Team



Information and Training

All employees received information and training on:

  • Clean & Safe training – Accommodation (2020 e 2021), to the person in charge;
  • Information about the internal protocol and contingency plan to all employees;
  • Information on the Government contact tracing application – StayAway COVID;
  • Information on cleaning and disinfection of surfaces; Self-monitoring of symptoms.


Use of PPE (personal protective equipment)

All employees received information about the correct use of the mask throughout the working period.


Promoting appropriate preventive measures at the level of:

  • Hand hygiene;
  • Social distancing;
  • Respiratory hygiene.


Laundry treatment and cleaning

Compliance with the guidelines of the Directorate-general for health regarding surface cleaning and clothing treatment.



The Guests



Use of PPE (personal protective equipment)

It is recommended the permanent and correct use of mask for access and/or permanence in the common spaces of access to accommodation units.


Appropriate preventive conduct is promoted at the level of:

  • Hand hygiene;
  • Social distancing – Self Check-in and check-out;
  • Respiratory hygiene;
  • Guests are encouraged to promote adequate natural ventilation of the units.


The Accommodations



  • Communication pieces were removed;
  • Decorative elements, such as cushions and blankets have been reduced for better hygiene;
  • Disinfectant gel available.


Cleaning and disinfection

  • The cleaning and disinfection of frequent touch surfaces has been strengthened;
  • Wet cleaning is preferred over dry cleaning and the use of a dry cleaner;
  • Natural ventilation is privileged, and regular air renewal of units is recommended.

Laundry

  • The change of bedclothes and towels is done without shaking, rolling it from the inside out, without touching the body;
  • The washing is at least 60ºC for 30 minutes.


We Encourage



Before traveling, we recommend that you visit the official pages of Portugal (and Europe) to learn about the security measures and the restrictions established in the country.







Visit Portugal



The official page of tourist promotion of Portugal, provides regularly updated information on the measures implemented in the country.


Know more





Re-Open EU



The permanently updated Re-open EU page allows access to a variety of information.


Know More





Portugal Health Passport



In order to ensure access to health care for all who visit Portugal, the Health Cluster Portugal along with Turismo de Portugal, developed the Portugal Health Passport Platform.


Know More





WHERE YOUR STORY BEGINS


geral@storystudio.pt | +351 926 885 754 (chamada para rede móvel nacional)

2021 | Copywright Story Studio. All rights reserved.


Livro de Reclamações | Política de Privacidade


Em caso de litígio o consumidor pode recorrer ao:

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra,

sede na Av. Fernão Magalhães, nº 240, 1º, 3000-172 Coimbra

Tel.: +351 239 821 690 | e-mail: geral@cacrc.pt

https://cacrc.pt/index.php/contactos​