COVID-19 internal protocol

Information and Training

All employees received information and training on:

• Clean & Safe training – Accommodation (2020 e 2021), to the person in charge;
• Information about the internal protocol and contingency plan to all employees;
• Information on the Government contact tracing application – StayAway COVID;
• Information on cleaning and disinfection of surfaces; Self-monitoring of symptoms.

Use of PPE (personal protective equipment)

All employees received information about the correct use of the mask throughout the working period.

Promoting appropriate preventive measures at the level of:

• Hand hygiene;
• Social distancing;
• Respiratory hygiene.

Laundry treatment and cleaning

Compliance with the guidelines of the Directorate-general for health regarding surface cleaning and clothing treatment.

Use of PPE (personal protective equipment)

It is recommended the permanent and correct use of mask for access and/or permanence in the common spaces of access to accommodation units.

Appropriate preventive conduct is promoted at the level of:

• Hand hygiene;
  
• Social distancing – Self Check-in and check-out;
  
• Respiratory hygiene;
  
• Guests are encouraged to promote adequate natural ventilation of the units.
  

• Communication pieces were removed;
  
• Decorative elements, such as cushions and blankets have been reduced for better hygiene;
  
• Disinfectant gel available.
  

Cleaning and disinfection

• The cleaning and disinfection of frequent touch surfaces has been strengthened;
  
• Wet cleaning is preferred over dry cleaning and the use of a dry cleaner;
  
• Natural ventilation is privileged, and regular air renewal of units is recommended.
  

Laundry

• The change of bedclothes and towels is done without shaking, rolling it from the inside out, without touching the body;
  
• The washing is at least 60ºC for 30 minutes.