Story Studio, located at Rua Eugénio Correia (Arquitecto) Nº4, 3305-242 Piódão, Portugal, values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese legislation.
1. Who We Are
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Hotel Name: Story Studio
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Address: Rua Eugénio Correia (Arquitecto) Nº4, 3305-242 Piódão, Portugal
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Email: [email protected]
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Phone: +351 926 885 754 (chamada para rede móvel nacional)
2. Information We Collect
When you use our website, contact us, or make a booking, we may collect the following data:
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Personal information: name, email, phone number, address, nationality.
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Booking details: check-in/check-out dates, preferences, payment information.
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Technical data: IP address, browser type, cookies, and usage information from our website.
3. How We Use Your Information
We process your personal data for the following purposes:
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To manage reservations and provide hospitality services.
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To communicate with you regarding your booking or inquiries.
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To send you relevant offers or updates (only with your consent).
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To comply with legal and regulatory obligations.
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To improve our website and guest experience.
4. Sharing Your Data
We do not sell your data. Your information may be shared only with:
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Service providers (e.g., booking platforms, payment processors) strictly for operational purposes.
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Legal or regulatory authorities when required by law.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations.
6. Your Rights
Under GDPR, you have the right to:
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Access your personal data.
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Request corrections or updates.
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Request deletion of your data (“right to be forgotten”).
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Restrict or object to processing.
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Request data portability.
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Withdraw consent at any time (for marketing communications).
To exercise your rights, please contact us at [email protected].
7. Cookies
Our website uses cookies to enhance user experience, analyze website traffic, and personalize content. You can manage or disable cookies through your browser settings.
8. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
9. Dispute Resolution
In case of dispute, the consumer may resort to the Consumer Conflict Arbitration Center of the District of Coimbra:
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Address: Av. Fernão Magalhães, Nº240, 1º, 3000-172 Coimbra, Portugal
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Tel.: +351 239 821 690
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Email: [email protected]
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our services. Updates will be posted on this page with a revised “last updated” date.